FAQ

What are the newest products in Luson?

Fresh LED Low Bay light is our newest products for meat, seafood, fruits, vegetables and foods lighting.

 

  1. What are the best selling Products in Luson?

LED High Bay Light

LED Low Bay Light

LED Flood Light

LED Canopy gas station light

 

  1. What is the main market for Luson?
    We are selling more to EU, Japan, Australia, and North America because the markets have high quality standard for LED products. The rate stands our turnover up to 70-80%. But other new markets are increasing demand of the new LED technology. We are also optimistic about the markets for other country and regions.

 

  1. What LEDs do you usually use for your LED products?
    We mainly use Nichia, Epistar LEDs, also use some Philips as well. We also consider to use multi-chip LED brands like Bridgelux and Seoul, as the multi-chip technology will be intensively used by manufacturers.

 

  1. What is Luson lead time?
    Usually we ship orders within 2 weeks. But it will take a little longer if with heavy burden of production task. It also takes more time with customized products.

 

  1.  Do you have warranty for products?
    Yes, we have 2 years, 3 years and 5 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by Luson engineers, we would request customers to ship back the failure parts and replace new items with the transportation charged being paid by us.

 

  1.  How to buy Luson products?
    In most case we sell directly to customers worldwide, however led high bay and low bay light and T5 LED tubes, we have already set up distribution partners in Australia and New Zealand. For the details please contact us with sales.  Customers in these countries can get Luson products from the authorized distributors. In other countries and regions customers can directly contact with Luson sales team by writing email to sales@luson-light.com or make a call. We will respond with quick service maximum within 12 hours.
  2. Do you accept OEM and ODM?
    Yes, Luson welcome OEM and ODM.  Luson has gained a lot of experience on OEM and ODM service. We also want to apply the experience to LED luminaires as we have good design and engineering team. Our engineers have abundant knowledge of optics, electronics, mechanical and thermal management, as well as light control technology. Some of them have successful experience to design lighting products for world famous brands. Our basic principle to design internal driver and circuit is safety under EMC/UL list possibility and reliability. We will strictly follow the principal that we won’t disclose or sell customer unique designs or jointly developed products to another third party.
Service
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Contact us by MSN:joyin108@hotmail.com MSN
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